Refund policy

Right of withdrawal

You have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. If your order consists of several products delivered separately, this period starts on receipt of the last product.

To exercise your right of withdrawal, inform us of your decision before this period expires by email to support@salesdepot.eu, stating your order number. You may use the model withdrawal form at the bottom of this page, but this is not mandatory.

After notifying us, you have 14 calendar days to send the product back to us.

Return costs

The cost of returning the product is at your expense.

Large or heavy products, such as dog buggies, bicycle trailers, car crates, parasols and poles, cannot always be shipped as a standard parcel.

Condition of the product

You may handle and inspect the product as you would in a shop, to establish its nature, characteristics and functioning. Please return the product:

  • complete, with all parts, accessories, fittings and manuals, and with all original labels and tags still attached to the product
  • undamaged and without signs of use
  • preferably in its original packaging (box, protective film and packing inserts)

Diminished value

If you have handled the product beyond what is necessary to establish its nature, characteristics and functioning, you are liable for any diminished value. This includes, among other things:

  • use of the product, for example with your pet or outdoors
  • signs of use such as hair, odours, stains, dirt, scratches or wear
  • missing or damaged parts, accessories, labels or manuals
  • missing or damaged original packaging, insofar as it has been opened or damaged beyond what is needed to inspect the product

The diminished value will be deducted from the amount to be refunded. It is determined on the basis of the costs of making the product saleable as new again (cleaning, replacement of parts or packaging) or, where this is not possible, the difference from its resale value as a second-hand product. You will receive a reasoned statement with photos in advance.

Packing and shipping your return

  • Pack the product carefully, preferably in its original packaging with an additional protective outer box. Damage caused during return shipping by inadequate packaging is at your expense.
  • Clearly state your order number on the parcel and enclose a copy of the invoice.
  • Send your return with tracking and keep the proof of shipment.

Refund

We will refund all payments received from you, including the standard delivery costs of the original delivery, no later than 14 calendar days after receiving your notice of withdrawal. If you chose a more expensive delivery method than our cheapest standard delivery, we will not refund the additional cost.

We may withhold the refund until we have received the product back, or until you have supplied proof of having sent it back, whichever is earlier.

The refund will be made using the same payment method you used for your purchase, unless expressly agreed otherwise. You will not incur any fees as a result. Please allow for additional processing time by your bank or credit card company.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

  • products made to your specifications or clearly personalised, such as products in a size, colour or configuration of your choice that are produced specifically for you
  • sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery

This includes products from Umbrosa (such as Paraflex, Spectra, Versa, Nata and Ingenua), Arkema Design and the Nesling, Umbrosa and Paraflex poles, which are produced for each customer. 

Outlet products

Products from the Outlet collection (end-of-line and open box) are individually inspected and in perfect, ready-to-use condition. The right of withdrawal also applies to these products. When assessing a return, we take the condition of the product as described at the time of purchase as our starting point.

Defective or incorrectly delivered product

Has your product arrived damaged, is it defective, or is it not what you ordered? Please contact us as soon as possible at support@salesdepot.eu with your order number and a few photos. In that case, the return costs are borne by us. The statutory guarantee applies to all our products.

Exchanges

Would you like a different product? The quickest way is to return your product and place a new order.

Return address

SalesDepot Retour
Ref.: your order number
Spaanshof 16
1750 Lennik
Belgium

Contact

e-SD BV, Spaanshof 16, 1750 Lennik, Belgium
Company number: BE 0880.744.162
Email: support@salesdepot.eu

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: e-SD BV (SalesDepot), Spaanshof 16, 1750 Lennik, Belgium, support@salesdepot.eu

  • I hereby give notice that I withdraw from my contract for the sale of the following products: [description]
  • Ordered on / received on: [date]
  • Order number:
  • Name:
  • Address:
  • Signature (only if this form is sent on paper):
  • Date: